Our Guarantee

Complete peace of mind with our guarantee

A new bathroom can be costly. And often times the cost can put you off getting your ideal bathroom. However with Lily Bain bathroom & tiles , we want you to have complete confidence that your hard earned cash is spent wisely.

Your new stylish bathroom products or tile products come with a Lily Bain Guarantee. We want you to know exactly what we will deliver and where you stand in the unlikely event you encounter any issues.

The Lily Bain Guarantee:

  • All products come with 2 year warranty unless other stated
  • Warranty applies to reasonable use in the home
  • All products are tested to UK & EU standards and can be used with any fittings within these guidelines.
  • If you are not satisfied with a Lily Bain product, you can contact us within 14 days of receipt of product to arrange a replacement or refund. You must produce a receipt or delivery docket & we will require an explanation if products are deemed not fit for use.
  • If your product is faulty, contact us immediately and we will replace with the same product. If the same product is not available, we will substitute what we deem to be the nearest equivalent product.
  • If a product is faulty and any attempt to repair is made by a person not authorised by Lily Bain, then any claim for repair cannot be accepted.
  • Return shipping arrangements to suit both parties will be discussed with our customer service when you contact us. For further information please refer to our detailed terms and conditions.