Delivery

We want our delivery process to be as worry free as possible so to do this, we strive to keep you fully informed throughout.

This simple step by step guide tells you what to expect:

  1. Place Order

    Once you have decided what you fancy, place your order online using our secure checkout.

  2. Order Process

    Once you have processed your order, you will receive an email from us to confirm we have received it. It will then be processed. Stock allocation & an estimated delivery time will be confirmed via email.

  3. Picked

    Your order will be picked in our warehouse and carefully packed by our product handlers.

  4. Dispatched

    Once your order has been carefully packaged, it will be loaded and dispatched. You will receive an email from us confirming that items are on their way!

  5. Delivery Date

    At this stage, we will be able to advise you of your exact delivery date. You will receive either a text or email from us or our delivery partners. If this doesn’t suit, please just let us know & we will rearrange.

  6. Delivery Day

    On your delivery day you will receive an email or text containing a delivery window. If there are any issues, you can contact our customer services or the courier to change it.

    When you receive your delivery, please check all the products are there and that they are in good condition.

  7. Sales Support

    If you have any issues with your products please do not hesitate to contact our customer service team by emailing lily@lilybain.com.


Delivery Charges

In order to offer the best possible value when it comes to delivery we have set out two different delivery zones, within Ireland and Northern Ireland, our and we offer delivery at set rates within these zones.   

Our delivery service is also split into three product groups: Small, Medium & Large.

Small items have a set delivery rate across all zones in Ireland and Northern Ireland of £12.00. This rate is for all items classed as small on the website.

Items that are classed as medium and large are delivered on a pallet to ensure safe delivery of items.

The delivery cost per pallet is as below:

                                                                        Northern Ireland: £30.00

                                                                        Rest of Ireland: £40.00

We also offer free collection of any orders from our warehouse based in Newry, Northern Ireland.


Delivery Time Scales

Within Zone 1, Northern Ireland we willl strive to provide next day delivery for all orders placed before 2pm.* For orders placed after 2pm will be the following business day.

For remaining Zone, the rest of Ireland,  we will strive to provide delivery of ordered items within 3 business days*.

 

*Providing all ordered items are in stock